Sleep Lullabies Home Page :: Customer Service

Shipping Information Guarantee/Return Policy
Payment Information Privacy Policy
Credit Card Security Contact Us


Shipping Information For approved credit card transactions, we will normally ship your order out to you two (2) business days (48 hours) after the receipt of your order unless there is a problem with your payment, in which case we will contact you to finalize the order. Orders made by check or money order will be shipped upon receipt of payment.

For your convience, we offer a number of shipping options:

First Class Mail
Your SleepLullabies CDs and cassettes will be sent to you via US Mail. Shipping and handling to addresses within the US (including Alaska, Hawaii and Puerto Rico) costs $3.50 for a single CD, single cassette or single multi-pack; additional single CDs, single cassettes or single multi-packs per order will cost $1.00 more each.

Priority Mail
For 2-3 day delivery after order is shipped, Priority Mail delivery within the US and Puerto Rico is available for an additional $3.40 surcharge. (Note: Priority Mail is not available for orders to Canada.)

International Mail
Yes, we ship our lullabies virtually anywhere in the world! International shipping, including Canada, will incur an additional $11.40 surcharge.

USPS Express Mail
For fastest service within the US and Puerto Rico (1-2 days after your order is shipped), USPS Express Mail is available for $17.50 (no surcharge) for a single CD, single cassette or single multi-pack. Each additional item per order will cost $2.00 more each. Your items will be shipped the day after we receive your order. Please note that a signature will be required upon delivery.

Sales taxes will be charged where applicable.

Please allow 7 to 10 business days after ship date (we ship 2 business days [48 hours] after receiving your order) for receipt of your shipment before inquiring about your order status; 3 business days for Express Mail shipments. If, after that time, you don't receive your shipment, please contact us by e-mail with your name, order date and order number.


Payment Information

We gladly accept payment by Visa, MasterCard, DiscoverCard and American Express.

Checks and money orders are also welcomed; purchases will be shipped upon receipt of payment.



Credit Card Security

For your security and privacy, all credit card numbers and other ordering information are encrypted when the order is placed. You can rest assured that we will keep your credit card information secure.


Guarantee and Return Policy

We gladly offer a 30-day 100% refund of the full price (less shipping and a 20% restocking fee) of any unopened CDs with the original plastic wrap uncut and intact. Opened CDs can not be returned or exchanged for the protection of our intellectual property and copyrights. Once you place your order by credit card, your card is charged immediately, and your order cannot be cancelled.

In the rare instance you receive a defective CD, you are required within 7 days of receipt of the defective CDs to let us know at returns@sleeplullabies.com so we may issue you a Return Authorization Number (RAN), which will also include shipping instructions. You must have a valid Return Authorization Number (RAN) from us before a replacement CD can be issued. We will gladly replace your defective CD with a new CD of the same title.

Replacement CD’s apply to defects in manufacturing only. CDs are not sold warped or with scratches and we do not warrant damage or loss by the customer. If upon return a CD is found to be not defective or damaged by the customer, no refund will be given and the CD will not be shipped back to the customer until all shipping and handling fees are paid up front to ship the CD back to the customer.



Privacy Policy

At SleepLullabies.com, we value your privacy. We will not distribute any information about you or your order to any third-party source without your permission. On occasion, we may contact you regarding announcements or offers from SleepLullabies.com and its sister companies.

Our site may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Cookies are used only to record session information, such as items you add to the shopping cart. We do not work with any any ad servers.

Please don't hesitate to contact us if you have any questions or comments regarding our privacy policy.



Contact Us

We welcome your comments, feedback and suggestions. Please feel free to contact us as follows:
E-mail sales@sleeplullabies.com
Snail Mail SleepLullabies.com
6219 Whittondale Drive
Tallahassee, FL 32312

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